Covid-19 and what we are doing to protect our guests

Planned reopening at the beginning of July

Like many business, the last few months have been the most challenging period that we have ever had to go through as a family business. We have strived to do what is best for our loyal guests and staff who have been so invaluable to us over the past 15 years. We are now seeing light at the end of the tunnel with the recent announcements by the government and guidance from the UK tourist board. As self-contained, individual lodges with no indoor communal spaces we are expecting to be one of the first hospitality business to reopen safely early July once the government allows travel overnight within the UK. We have been operational throughout the pandemic offering accommodation to key workers and guests unable to stay in their primary residence. But we have also been working hard to ensure that our site is ready for all our holiday guests as soon as the government allows us to welcome you all back to stay! 

We understand that these are still however uncertain times so we have introduced a number of extra procedures and policies to make sure all our guests feel confident in coming to enjoy a much needed break with us!

1. Book with Confidence

Firstly we want to reassure guests that when you book a stay with us we want you to look forward to it! Therefore, at your time of check in, should the UK government advise not to travel overnight within the UK due to the Corona virus pandemic then, we will issue a full refund or the option to move your break to a future date with no amendment fee. This also applies to our existing bookings for July 2020 onward. Please note that we are only able to extend this policy to cover travel restrictions that may be placed within the UK only. We are unable to cover restrictions placed on other countries and for guests travelling from outside the UK. Please check your travel insurance for updates on how you are protected should you be affected by your own travel restrictions or quarantine issues. Please note we do still follow our normal cancellation policy.

2. Keeping you safe during your stay

Our luxury Self-contained lodges offer the perfect location to relax and unwind. Each lodge provides independent accommodation, maintained to the highest hygiene standards and offers a beautiful tranquil setting to get away from it all! We would like to reassure you of the following points.

  • Each of our luxury lodges is located in the heart of South Winchester Golf Course and is surrounded by protected, ancient woodland. We have no indoor, communal spaces on our site. Our guest putting green is the only communal outside area and we have taken extra steps to ensure social distancing can be maintained for guests enjoying this area.
  • We are located in the heart of South Winchester Golf Course which is currently open to all guests wishing to enjoy a round of golf during their stay. Current plans are in place for early July to offer a take away service at the bar and club restaurant which our guests are also welcome to use. For tee times and more information please visit https://southwinchestergolf.co.uk/
  • We offer a Self-service check-in on arrival, details will be sent to you via email just before your check in. There is no contact with staff or other guests on arrival or during your stay. We are of course on the end of the phone 24-7 should you need anything during your stay.
  • Each lodge is deep cleaned between guests. Our already high hygiene standards now include extra treatment of surfaces with extra attention to commonly touched areas such as door handles etc with industry recommended cleaning products. 
  • Enjoy your hot tub! We follow strict guidance from The British and Irish Spa Hot Tub Association (BISHTA).​ During your stay our team will monitor and treat your hot tub water according to this guidance. Your hot tub is located on your balcony and social distancing will be applied throughout this process.
  • Self catering- all our lodges offer fully equipped, self-catering accommodation. You can of course bring your own supplies for your stay or our local Sainsburys (located 1 mile away) is fully open and following the new government guidelines to protect shoppers. We have tweaked what we can provide safely as complimentary items in your lodge a full list can be found here. 

If you have any further questions please do not hesitate to contact a member of our team via email bookings@southwinchesterlodges.co.uk. More than ever we will be looking forward to the day when we can welcome all our holiday makers all back to stay!

Stay safe everyone

Warm Regards

The Ross Family

Contact Us

Phone: 01962 820490
Address: The Green, South Winchester Golf Club, Romsey Road, Winchester, Hampshire, SO22 5SW

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