Covid-19 and what we are doing to protect our guests

Update 4th January

 

From 26th December Hampshire moved into tier 4. Whilst we are unable to welcome guests traveling for holiday purposes we will remain open to all guests requiring accommodation for the purposes of work or if they are unable to stay in their primary residence. Bookings for these reasons can be made as normal on our website or over the phone.

We really appreciate your patience if you have a upcoming booking with us.

We are currently prioritising contacting guests with check in dates up to 18th January to offer the option of a full refund or a change of dates.

 

We know a lot of you have questions regarding how your booking may or may not be affected by the tier system in England. Please find below detailed information which should answer your questions. If you do have further questions please contact us by email info@southwinchesterlodges.co.uk  .

Due to the high volumes of enquiries we would kindly ask for your patience while our team try to assist everyone. 

In these challenging times as a small, family business we are trying our best to accommodate guests constantly changing circumstance. However, the responsibility does fall with you the guest to inform us with as much possible notice to enable us to offer you the additional options below. In order to assist you we must be informed within 48 hours of you entering a different tier system that may now affect your booking.

From 2nd December we continue to follow our normal cancellation policy and tier system amendments which can be all found below.  

 

Book With Confidence!

Firstly, to reassure guests that when you book a stay with us, you are able to look forward to it! Therefore, at your time of check in, should the UK government advise not to travel overnight within the UK (Full National Lock Down) due to the Corona virus pandemic, or that we as a business are unable to remain open, we will issue a full credit, refund or the option to move your break to a future date with no amendment fee. 

 

Bookings via a third party-

Please note that if you have made a booking via a third party such as Airbnb, HomeAway, Booking.com etc then the the information on this page may not be relevant to you. You will need to consult with your booking agent regarding their cancellation policy and procedures for a refund or booking amendment.

How does the Government's Tier system affect my booking?

Please note that the information below is only applicable to the postcode of the lead name on your booking. In order to assist you we must be informed within 48 hours of you entering a different tier system that may now affect your booking.

Tier 1

We look forward to welcoming you! Please ensure you follow the latest government advise before and during your stay with us. Our normal terms and conditions apply

Tier 2 

We look forward to welcoming you and your family members to stay. Please ensure you follow the latest government advise before and during your stay with us. Our normal terms and conditions apply

If you live in an area with Tier 2 restrictions and have a lodge booked with multiple households, please see your options below: -

1-7 days before arrival-

  1. Invite members of the same household only or transfer your booking to another friend or family member free of charge
  2. Resell your booking- we will attempt to resell your dates and offer credit on whatever value we can recoup on your behalf with no administration charge.

 8 - 30 days before arrival

  1. Invite members of the same household only or transfer your booking to another friend or family member free of charge
  2. Resell your booking- we will attempt to resell your dates and offer credit on whatever value we can recoup on your behalf with no administration charge.
  3. Receive credit for your booking to use against another booking with us in the future.

 30+ days before arrival

  1. Invite members of the same household only or transfer your booking to another friend or family member free of charge
  2. Receive credit for your booking to use against another booking with us in the future
  3. If you are wishing to cancel more than 30 days before arrival you may do this and receive a full refund

 Tier 3 & 4 

Applicable if your registered postcode used when booking is from an area within tier 3 or 4 restrictions. Please refer to the government postcode checker for further advice on your specific area.

1-7 days before arrival- (unless your area has been placed in tier 3 or 4 restrictions within the week of your travel, then a credit note, will be issued)

  1. Transfer your booking to another friend or family member free of charge
  2. Resell your booking- we will attempt to resell your dates and offer credit on whatever value we can recoup on your behalf with no administration charge.

  8- 30 days before arrival -

  1. Transfer your booking to another friend or family member free of charge
  2. Receive credit for your booking to use against another booking with us in the future

 

If you are wishing to cancel more than 30 days before arrival you may do this and receive a full refund


If your booking has been affected by any of the above and you wish to request an amendment to your booking

Please fill in

 Booking Amendment Form 

Please note we are only able to offer booking amendments if we are informed of a change in your tier travel restrictions more than 48hours of you entering the new tier.

 

 What if I or one of my party tests positive with COVID-19?

If you are unable to travel to us due to you or a member of your party testing positive for COVID-19 then we can offer the following options once we are provided with proof of a positive test result.

 1-7 days before arrival-

  1. Transfer your booking to another friend or family member free of charge
  2. Resell your booking- we will attempt to resell your dates and offer credit or a refund on whatever value we can recoup on your behalf with no administration charge.

 8 - 30 days before arrival

  1. Transfer your booking to another friend or family member free of charge
  2. Receive credit for your booking to use against another booking with us in the future when you are all fit and well.

 30+ days before arrival

  1. Transfer your booking to another friend or family member free of charge
  2. Receive credit for your booking to use against another booking with us in the future when you are all fit and well.
  3. If you are wishing to cancel more than 30 days before arrival you may do this and receive a full refund

  

If you have any further questions please do not hesitate to contact a member of our team via email bookings@southwinchesterlodges.co.uk.

Stay safe everyone

Warm Regards

The Ross Family

Contact Us

Phone: 01962 820490
Address: The Green, South Winchester Golf Club, Romsey Road, Winchester, Hampshire, SO22 5SW

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