Fully Open and welcoming guests!
Like many business, the last few months have been the most challenging period that we have ever had to go through, as a family business. We have strived to do what is best for our loyal guests and staff, who have been so invaluable to us over the past 15 years. On 4th July we were thrilled to reopen and safely welcome back hundreds of our lovely guests again.
These are still however, uncertain times, so we have introduced a number of extra procedures and policies to make sure all our guests feel confident in coming to enjoy a much needed break with us!
1. Book with Confidence
Firstly, to reassure guests that when you book a stay with us, you are able to look forward to it! Therefore, at your time of check in, if you are unable to travel to us due to a legislated localised lockdown or if we are affected by a site closure or localised travel restrictions then, we will issue a full refund or the option to move your break to a future date with no amendment fee. Please note that we are only able to extend this policy to cover travel restrictions that may be placed within the UK only. Please check your travel insurance for updates on how you are protected should you be affected by your own travel restrictions or quarantine issues. Please note we do still follow our normal cancellation policy.
Bookings via a third party-
Please note that if you have made a booking via a third party such as Airbnb, HomeAway, Booking.com etc then the above information may not be relevant to you. You will need to consult with your booking agent regarding their cancellation policy and procedures for a refund or booking amendment.
2. What if I or one of my party tests positive with COVID-19?
If you are unable to travel to us due to you or a member of your party testing positive for COVID-19 then we can offer the following options once we are provided with proof of a positive test result.
1-7 days before arrival-
8 - 30 days before arrival
30+ days before arrival
3. Keeping you safe during your stay
Our luxury Self-contained lodges offer the perfect location to relax and unwind. Each lodge provides independent accommodation, maintained to the highest hygiene standards and offers a beautiful tranquil setting to get away from it all! We would like to reassure you of the following points.
Please ensure you follow the latest government advise before and during your stay with us. If you have any further questions please do not hesitate to contact a member of our team via email firstname.lastname@example.org. More than ever we will be looking forward to the day when we can welcome all our holiday makers all back to stay!
Stay safe everyone
The Ross Family
2 Night Minimum Stay. No Check-In Available Sunday
Check In: From 4pm onward, Check Out: 10am
31+ Days before arrival-25% payment due on booking, 75% due 30 days before arrival. 30 days or less before arrival- 100% due on booking
Christmas Break 2020- 21st-28th Dec (7 night break ONLY)