Covid-19 and what we are doing to protect our guests

 Fully Open and welcoming guests!

Like many business, the last few months have been the most challenging period that we have ever had to go through, as a family business. We have strived to do what is best for our loyal guests and staff, who have been so invaluable to us over the past 15 years. On 4th July we were thrilled to reopen and safely welcome back hundreds of our lovely guests again.  

These are still however, uncertain times, so we have introduced a number of extra procedures and policies to make sure all our guests feel confident in coming to enjoy a much needed break with us!

1. Book with Confidence

Firstly, to reassure guests that when you book a stay with us, you are able to look forward to it! Therefore, at your time of check in, if you are unable to travel to us due to a legislated localised lockdown or if we are affected by a site closure or localised travel restrictions then, we will issue a full refund or the option to move your break to a future date with no amendment fee. Please note that we are only able to extend this policy to cover travel restrictions that may be placed within the UK only. Please check your travel insurance for updates on how you are protected should you be affected by your own travel restrictions or quarantine issues. Please note we do still follow our normal cancellation policy.

Bookings via a third party-

Please note that if you have made a booking via a third party such as Airbnb, HomeAway, Booking.com etc then the above information may not be relevant to you. You will need to consult with your booking agent regarding their cancellation policy and procedures for a refund or booking amendment.

 

2. What if I or one of my party tests positive with COVID-19?

 If you are unable to travel to us due to you or a member of your party testing positive for COVID-19 then we can offer the following options once we are provided with proof of a positive test result.

 1-7 days before arrival-

  1. Transfer your booking to another friend or family member free of charge
  2. Resell your booking- we will attempt to resell your dates and offer credit or a refund on whatever value we can recoup on your behalf with no administration charge.

 8 - 30 days before arrival

  1. Transfer your booking to another friend or family member free of charge
  2. Resell your booking- we will attempt to resell your dates and offer credit or a refund on whatever value we can recoup on your behalf with no administration charge.
  3. Receive credit for your booking to use against another booking with us in the future when you are all fit and well.

 30+ days before arrival

  1. Transfer your booking to another friend or family member free of charge
  2. Receive credit for your booking to use against another booking with us in the future when you are all fit and well.
  3. If you are wishing to cancel more than 30 days before arrival you may do this and receive a full refund

 

3. Keeping you safe during your stay  

Our luxury Self-contained lodges offer the perfect location to relax and unwind. Each lodge provides independent accommodation, maintained to the highest hygiene standards and offers a beautiful tranquil setting to get away from it all! We would like to reassure you of the following points.

  • South Winchester Lodges has been awarded the 'We're Good to Go' Industry Standard from Visit Britain! Acquiring this Industry Standard mark means that we have followed strict government and industry COVID-19 guidelines, with risk assessments in place, as well as processes to maintain cleanliness and aid social distancing.
  • Each of our luxury lodges is located in the heart of South Winchester Golf Course and is surrounded by protected, ancient woodland. We have no indoor, communal spaces on our site. Our guest putting green is the only communal outside area and we have taken extra steps to ensure social distancing can be maintained for guests enjoying this area.
  • We are located in the heart of South Winchester Golf Course which is currently open to all guests wishing to enjoy a round of golf during their stay. Current plans are in place for early July to offer a take away service at the bar and club restaurant which our guests are also welcome to use. For tee times and more information please visit https://southwinchestergolf.co.uk/
  • We offer a Self-service check-in on arrival, details will be sent to you via email just before your check in. There is no contact with staff or other guests on arrival or during your stay. We are of course on the end of the phone 24-7 should you need anything during your stay.
  • Each lodge is deep cleaned between guests. Our already high hygiene standards now include extra treatment of surfaces with extra attention to commonly touched areas such as door handles etc with industry recommended cleaning products. 
  • Enjoy your hot tub! We follow strict guidance from The British and Irish Spa Hot Tub Association (BISHTA).​ During your stay our team will monitor and treat your hot tub water according to this guidance. Your hot tub is located on your balcony and social distancing will be applied throughout this process.
  • Self catering- all our lodges offer fully equipped, self-catering accommodation. You can of course bring your own supplies for your stay or our local Sainsburys (located 1 mile away) is fully open and following the new government guidelines to protect shoppers. 
  • Our wonderful add on services- All our normal add on services are available and all extra precautions have been taken by our suppliers to ensure your safety. So why not treat yourself to a relaxing pamper treatment in your lodge,  delicious afternoon tea for your arrival or a posh picnic for all the family to enjoy!

 

Please ensure you follow the latest government advise before and during your stay with us. If you have any further questions please do not hesitate to contact a member of our team via email bookings@southwinchesterlodges.co.uk. More than ever we will be looking forward to the day when we can welcome all our holiday makers all back to stay!

Stay safe everyone

Warm Regards

The Ross Family

Contact Us

Phone: 01962 820490
Address: The Green, South Winchester Golf Club, Romsey Road, Winchester, Hampshire, SO22 5SW

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